Cold Hearted (tiny veins of gold)

African mothers often love in silence. They show love not through soft words, but through their unyielding strength—pushing their children forward, ensuring they stand on solid ground, no matter how cold the wind blows.

Like these earrings, their love is misunderstood, unspoken, yet deeply rooted.

The Cold Hearted, Golden Veins collection is a tribute to the women who carried love in their strength, wisdom in their silence, and gold in their hearts—even when the world only saw the stone.

Wear this piece to honor the silent love that shaped you.

PRODUCT INFORMATION:

Craft: Handmade

Size: .

Material: shell

Designer / Artist: Cecile Saidi

Care / Cleaning Instructions: Gently clean with a soft, damp cloth, avoiding harsh chemicals or mechanical cleaners. Store safely in a dry place when not in use.

* Remove before engaging in activities that could cause impact, such as cleaning, physical activity, or cooking. Avoid exposing the earrings to detergents and household chemicals, including cosmetics and perfumes. Shell is relatively durable but can be scratched, so handle it with care.

*All materials used for these earrings were sourced locally in Adelaide, SA.

Thank you for supporting our project and business. We take pride in the quality and craftsmanship of our products.

Please note:

• All sales are final. We do not offer refunds or exchanges for change of mind, personal preferences, or incorrect purchases.

• Exceptions: A refund or exchange will only be provided if the item is proven to be faulty due to our error (e.g., manufacturing defects or damage prior to delivery).

What Will Not Be Refunded:

• Damage caused by misuse, neglect, improper care, accidents, or natural wear and tear.

• Changes in appearance due to the natural aging of materials.

• Items altered, repaired, or modified after purchase.

• Damage from exposure to extreme conditions (e.g., water, heat, chemicals).

If you believe your item is faulty, please contact us within 7 days of receiving the product with:

• Proof of purchase (receipt or order confirmation)

• A clear description of the fault

• Photos showing the issue

We will review your claim and, if approved, offer a replacement, repair, or refund at our discretion.

Thank you for understanding and supporting our cultural project.

At Masoka Village, we want every piece of jewellery to reach you quickly, safely, and beautifully packaged. Below you’ll find all the information you need about our shipping process.

1. Order Processing

As our jewellery is handmade, production of your order begins once your purchase is confirmed. We pride ourselves on fast and thoughtful preparation—most orders are crafted, carefully packaged, and shipped within 1 business day of purchase. During sale periods or times of high demand, this timeframe may extend to 2 business days, though delays are rare.

2. Shipping Methods

We ship via Australia Post, offering both Standard and Express shipping options for domestic and international orders.

Domestic (Australia):

• Standard Shipping: 3–5 business days

• Express Shipping: 2–3 business days

International:

• Standard Shipping: 5–14 business days

• Express Shipping: 3–5 business days

Please note that delivery times are estimates and may vary depending on your location and the postal carrier.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery destination. We use Australia Post’s latest rates to ensure accuracy and transparency.

4. Tracking Your Order

All orders include tracking at no additional cost. Once your order has shipped, you will receive a tracking number via email to monitor your delivery.

5. Packaging & Presentation

Your jewellery will arrive in protective, hand-crafted packaging, reflecting our commitment to a personal and handmade touch. Our packaging not only ensures your order arrives safely but also creates a heartwarming unboxing experience.

6. International Shipping & Customs

We currently ship to the following regions:

• UK & Europe

• USA & Canada

• Asia Pacific

• New Zealand

• Rest of the world

Please be aware that customs duties, import taxes, or fees may apply depending on your country’s regulations. These charges are the responsibility of the customer. If additional information or documentation is required for customs clearance, customers must complete this process promptly to avoid delays.

7. Lost or Delayed Parcels

Once your order has been shipped, delivery times and parcel handling are the responsibility of Australia Post or the international carrier.

• If your parcel is significantly delayed, we recommend first checking the tracking link provided.

• For lost parcels, please contact us and we will assist by liaising with Australia Post to investigate. While we cannot be held liable for carrier delays or losses beyond our control, we are committed to supporting you in resolving any issues.

8. Questions & Support

We aim to make every stage of your order—from placing it to receiving it—transparent, secure, and meaningful. By offering clear timelines, cost estimates, and insurance options, we hope to earn your trust as we honour the heritage and craftsmanship behind every jewellery piece.

If you have any questions about shipping or special delivery requests, please reach out to us at info@masokaproductions.com / www.masokavillage.com. We’re here to help!