At Masoka Village, we want every piece of jewellery to reach you quickly, safely, and beautifully packaged. Below you’ll find all the information you need about our shipping process.
1. Order Processing
As our jewellery is handmade, production of your order begins once your purchase is confirmed. We pride ourselves on fast and thoughtful preparation—most orders are crafted, carefully packaged, and shipped within 1 business day of purchase.
During sale periods or times of high demand, this timeframe may extend to 2 business days, though delays are rare.
2. Shipping Methods
We ship via Australia Post, offering both Standard and Express shipping options for domestic and international orders.
Domestic (Australia):
International:
Please note that delivery times are estimates and may vary depending on your location and the postal carrier.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your delivery destination. We use Australia Post’s latest rates to ensure accuracy and transparency.
4. Tracking Your Order
All orders include tracking at no additional cost. Once your order has shipped, you will receive a tracking number via email to monitor your delivery.
5. Packaging & Presentation
Your jewellery will arrive in protective, hand-crafted packaging, reflecting our commitment to a personal and handmade touch. Our packaging not only ensures your order arrives safely but also creates a heartwarming unboxing experience.
6. International Shipping & Customs
We currently ship to the following regions:
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UK & Europe
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USA & Canada
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Asia Pacific
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New Zealand
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Rest of the world
Please be aware that customs duties, import taxes, or fees may apply depending on your country’s regulations. These charges are the responsibility of the customer. If additional information or documentation is required for customs clearance, customers must complete this process promptly to avoid delays.
7. Lost or Delayed Parcels
Once your order has been shipped, delivery times and parcel handling are the responsibility of Australia Post or the international carrier.
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If your parcel is significantly delayed, we recommend first checking the tracking link provided.
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For lost parcels, please contact us and we will assist by liaising with Australia Post to investigate. While we cannot be held liable for carrier delays or losses beyond our control, we are committed to supporting you in resolving any issues.
8. Questions & Support
We aim to make every stage of your order—from placing it to receiving it—transparent, secure, and meaningful. By offering clear timelines, cost estimates, and insurance options, we hope to earn your trust as we honour the heritage and craftsmanship behind every jewellery piece.
If you have any questions about shipping or special delivery requests, please reach out to us at info@masokaproductions.com / www.masokavillage.com. We’re here to help!
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